FAQs

Our office is on Level 1, The Square Centre, Corner of Main Street and The Square, Palmerston North.

CR McPhail Ltd is financially sound. Our track record for over 26 years and many repeat clients demonstrates that you can have complete confidence in our integrity and viability.

No, there is no requirement to be licensed or bonded in New Zealand.  We believe our reputation and history are more important.

The company is a financial member of Agricultural Tour Operators International. The Managing Director, Ron McPhail, is a member of the New Zealand Institute of Primary Industry Management.

We have been actively trading since 1992.

Our policy is that to maximize your enjoyment professional tour leaders representing our company lead our outbound tours. Frequently either Ron McPhail or Monyeen McPhail or both of us unless we are over-committed or arranging the tour for some other organisation. When required we can call on other very capable tour leaders who work for our company. If we are working with a partner company they may provide the Tour Leader.

Our tours look more expensive because usually we include almost everything – entrance fees to attractions, meals and tips. If you compare the cost of a big ‘mass people movers’ tour with one of ours you will find we are very competitive when you add all the extras you have to pay for other tours and allow for the tax deductible nature of our tours. You get what you pay for. We offer high quality tours and our clients consider they get value for money.

No. We believe this can be a disadvantage. Sometimes we add extra technical visits or clients may do additional business, which increases the business proportion of the tour. Following technical tours we send you a report. You can use this as a basis for discussion with your accountant as to what expenses you will claim.

We design most of our tours with the aim of maximising the opportunity for clients to offset the tour expenses against taxable income. Generally from 70% to 100%. We do run some add-ons to our tours that are not tax deductible.

It depends on the destination and the nature of the tour. It can be as few as eight and up to forty five. Generally from fifteen to thirty. We do our best to get our tours away so usually as long as we get a minimum of ten we will go.

We work with business partners in overseas countries who know their country, provide local guides and help us to offer our clients tours which give you the opportunity to mix with the locals and experience the culture. You will also visit interesting farms. We have a lot of repeat clients so we must  have ‘the recipe right’.